Responsible Gaming

  1. Hotspot offers various skill and casino games, for which users adopt the virtual currency („HotCoin“) as a wager. Frequent gaming - even with virtual currency - can lead to problematic gaming or the development of a gaming addiction. Being aware of the symptoms is vital in addressing a suspected gaming addiction.

  2. With this simple self-test, you can find out whether or not you have a gaming problem:

    • Are you leaving your family alone for long periods of time in order to take part in games?
    • Are you spending more time gaming than you had planned or intended to, ignoring other duties and responsibilities?
    • Are you arguing frequently with your partner about spending too much time and money on gaming? Do you find that you cannot stop or limit yourself?
    • Are you charging in Hotspot account with family money needed for rent/mortgage, schooling, medical needs, groceries, clothes or heating?
    • Do you feel you have to take part in games to get to spend time with people you understand?
    • When you are with your family, at work or at social events, are you constantly thinking about your next game?
    • Do you find yourself trying to take part in gaming during office hours even if it could cost you your job?

  3. If you have answered 'yes' to any of the questions above, we suggest that you take action immediately BEFORE it becomes a serious problem.

  4. There are many organisations that can help you address your problem:

  5. When it comes to responsible gaming, „self-protection“ is key. Hotspot therefore offers a number of measures to help you protect yourself from excessive gaming.

  6. Temporary suspension of your player account
    1. Do you feel that you’re spending too much time on games and want to have a break? In this case, we recommend that you temporarily suspend your account. To suspend your account simply send an email to our support team at [email protected]. You may suspend your account for a specific period of time or for an unlimited period.

    2. Warning: For your own benefit, we will not remove any restrictions placed on your account until a minimum time period of seven days has elapsed. Restrictions can be increased at any time.

    3. You may also unsubscribe from our newsletter at any time by updating your account information online.

  7. Deletion of your player account

    You have the opportunity to delete your player account at any time. To do this, simply send an e-mail containing your nickname and the answer to your security question to [email protected]

  8. Responsible gaming tips

    Follow these tips to keep an eye on your gaming activities and protect yourself from any possible addiction:

    • The key to responsible gaming is the awareness that it is just a game.
    • Never borrow money to charge in Hotspot account.
    • Set yourself a time limit.
    • Take regular breaks.
    • Try to find a balance between gaming and other activities.
    • Don't play games when stressed, depressed, intoxicated or suffering from other problems.
    • Only charge in Hotspot account with money you have set aside for entertainment - never with money for everyday expenses.
    And don't forget to contact us if you are in doubt!

Hotspot Entertainment Ltd (Company No. 12967848)
71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ